MAINTENANCE & SUPPORT for digital businesses
We keep live platforms stable through monitoring, optimization, technical support and security practices.
MAINTENANCE • PERFORMANCE • SUPPORT • SECURITY • BACKUPS
We keep live platforms stable through continuous monitoring, performance optimization, dedicated technical support and proactive security measures. Launching a digital product is not the final destination — it is the beginning. Applications need constant care: security updates, performance optimizations, adaptation to new requirements and rapid incident resolution. Our support team ensures your platform runs flawlessly, 24/7.
What we include
SYSTEM MAINTENANCE
Continuous monitoring, updates and stability improvements.
PERFORMANCE OPTIMIZATION
Improving speed, scalability and system efficiency.
TECHNICAL SUPPORT
Ongoing assistance and issue resolution for live platforms.
SECURITY & BACKUPS
Data protection, monitoring and disaster recovery strategies.
Why choose us
24/7 Monitoring & Alerting
We implement complete monitoring systems for your application: uptime monitoring with per-minute checks, server monitoring (CPU, RAM, disk, network), real-time error tracking with Sentry, database performance monitoring and automated alerts via Slack, email or SMS. We detect problems before users notice them and intervene proactively. Our custom dashboards provide full visibility into application health, with historical metrics for trend identification and incident prevention.
Security Updates & Protection
We keep your application protected against vulnerabilities and security threats. We apply security patches for framework (Laravel, WordPress), PHP and JavaScript dependencies, and server operating system. We perform periodic security audits, vulnerability scans, and implement best practices: application-level firewall (WAF), DDoS protection through Cloudflare, SSL/TLS certificate renewal, input sanitization, CSRF and XSS protection, rate limiting and brute-force protection. Each update is tested in a staging environment before production deployment.
Automatic Backups & Disaster Recovery
We implement complete backup and recovery strategies to protect your data. We configure automatic daily backups (and optionally hourly) for database, uploaded files and server configuration. Backups are stored encrypted in separate geographic locations (AWS S3, Google Cloud Storage) with custom retention policies. We periodically test the restoration process to guarantee recovery works perfectly in case of emergency. We define and document a disaster recovery plan with clear RTO (Recovery Time Objective) and RPO (Recovery Point Objective).
Performance Optimization & Scaling
We continuously improve your application speed and efficiency. We analyze slow queries with MySQL slow query log, optimize database indexing, implement multi-level caching (Redis, Varnish, CDN) and configure lazy loading for heavy resources. We monitor Core Web Vitals and optimize Largest Contentful Paint (LCP), First Input Delay (FID) and Cumulative Layout Shift (CLS) for Google PageSpeed scores above 90. When traffic grows, we configure horizontal and vertical auto-scaling, load balancing and cloud infrastructure optimization for optimal costs.
Dedicated Technical Support with SLA
We provide dedicated technical support with guaranteed response times through SLA (Service Level Agreement). Each client has a dedicated communication channel (Slack, email or ticketing) and a technical account manager who knows the application architecture in detail. We fix bugs, implement new features, do code reviews and provide technical consulting for business decisions involving the digital component. Our maintenance packages include monthly development hours, activity reports and periodic review sessions with your team.
Technologies
Reviews
Other services
SOFTWARE DEVELOPMENT
We architect and build business applications, SaaS platforms and internal systems designed for scale, integration and real operations.
PRODUCT & EXPERIENCE DESIGN
We shape digital products and design clear, efficient interfaces built for real business use.
BRAND & VISUAL DESIGN
We build visual systems that support the product, strengthen credibility and make business communication more consistent.
WEB DESIGN
We create modern, fast and responsive websites that turn visitors into customers. Conversion-focused design, optimized for mobile and SEO.
ONLINE STORE CREATION
We build high-performance online stores with WooCommerce or custom solutions. Integrated payments, stock management, e-commerce SEO and sales-focused design.
CRM DEVELOPMENT
We develop custom CRM systems that centralize customer relationships: sales pipeline, follow-up automation, reports and integrations with existing tools.
ERP SOLUTIONS
We develop custom ERP systems that unify company operations: finance, inventory, production, HR and logistics in a single integrated platform.
Frequently Asked Questions
What do I need in order to start the project?
To get started, we need the visual identity elements (logo, fonts, colors), the content, and the images you want to include. If you don’t have them yet, we can help you create them or choose suitable options together.
How long does it take to build a website?
A presentation website typically takes between 4 and 6 weeks to complete. For more complex projects, such as online stores (e-commerce) or custom platforms, the timeline can extend to 8–12 weeks, depending on the required features.
Will I own the website after it is completed?
Yes, 100%. After the final invoice is paid, you receive full ownership rights to the code, design, and content. We believe in transparent partnerships, not in retaining clients’ assets.
How much does it cost to build a website?
Each project is unique. Our basic packages start at 2400 + VAT, and custom solutions are priced based on complexity. We provide a detailed quote immediately after our initial consultation.
What is the payment structure?
We usually work with a 50/50 payment structure: a 50% upfront deposit to secure your spot in our production schedule, and the remaining 50% upon completion, after the website has been tested and is ready for launch. For complex projects, the payment structure will be optimized by mutual agreement.
Are there any recurring monthly fees?
In addition to the one-time development cost, you will need to pay annually for the domain and hosting services (approximately €20–€30 per month). We also offer optional maintenance packages to ensure your website remains secure, up to date, and running smoothly.
Request a maintenance plan
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Let's build together
The Wizards Hive team transforms ideas into high-performance digital solutions.